Customer Support

Last updated: [[EFFECTIVE DATE]]

Provided for transparency. This page is not legal advice and does not create an attorney–client relationship; consult your own counsel.

We’re here to help you get value from Metasystems. Most questions are answered below; for anything else, email us.

Get help

Email support@[[DOMAIN]]. We aim to respond within one business day (target: 24 hours). Please include your account email and a description of what you were doing.

Billing, plans & cancellation

You can manage your subscription — upgrade, downgrade, update payment method, or cancel — anytime through the Stripe customer portal linked from your account. Cancellations take effect at the end of the current billing period; your cases remain accessible on the Free tier. See the Terms for trial and billing details.

Connecting Metasystems

Metasystems runs as a connector inside Claude. If you’re having trouble connecting, double-check the connector URL and that you signed in with the same email you used at checkout. Visit Plans to get started or the home page for connection steps.

Reporting a security issue

To report a vulnerability or security concern, email support@[[DOMAIN]] with the subject line beginning [SECURITY]. We take security reports seriously and aim to acknowledge them within 24 hours. Please do not publicly disclose an issue before we have had a chance to respond.

More

See our Privacy Policy, Terms of Service, and Data Policy. General inquiries: Metasystems, Ltd., [[MAILING ADDRESS]].